Frequently asked questions
01. Shipping
3.1 What are the shipping times?
shipping times vary from 3 to 5 working days in Italy, and 5 to 10 working days for international shipments.
3.2 How much does shipping cost?
Free shipping to Italy for orders over €100.00. For international orders, costs vary by destination country and will be calculated at checkout.
3.3 Can I track my order?
Yes, you will receive a tracking code via email as soon as your order ships.
02. Orders and Payments
2.1 How can I place an order?
You can browse our online catalog, add products to your cart, and complete payment by following the instructions on the checkout page.
2.2 What payment methods do you accept?
We accept payment by credit cards (VISA, MasterCard, AMEX), PayPal, and bank transfer. For more details, visit our secure payment page.
2.3 Can I change or cancel an order?
You can change or cancel your order within 24 hours of completion. Contact us directly through our support form.
03. Products and Storage
4.1 How should I store balsamic vinegar?
Store balsamic vinegar in a cool, dry place, away from sources of heat and direct light, to best preserve its flavor.
4.2 What is the shelf life of your products?
Balsamic vinegar has no real expiration date, but for optimal taste we recommend consuming it within 5 years of opening.
4.3 Can I use your products for cooking?
Of course! Our products are perfect for dressing salads and gourmet dishes as well as for elaborate recipes.
